Policies and Procedures

Payment and Cancellation

Airport Pick-up Procedures
  •  We accept:  VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER & DINERS
  • Payment for is due upon confirmation of service.  Additional standby time or beverage service will be charged when incurred. 
  • Reservations cancelled or changed with at least 48 hours before time of  pick-up will be refunded 100%.  Cancellations or changes due to flight cancellations may be rescheduled without penalty 
  • Reservations cancelled or changed between 48 and 24 hours of pick-up will be refunded at 50%. Cancellations or changes due to flight cancellations may be rescheduled without penalty 
  • Reservations cancelled or changed with-in 24 hours of pick-up time is non-refundable.
  • Sedan and SUV hourly charters require payment in full upon confirmation of service. There is a 40% cancellation penalty if cancelled after booking, and non-refundable if cancelled less than 24 hours of pick-up date.
  •  For our SPRINTERS, BUSES & STRETCH LIMOS, 50% deposit is due upon confirmation of booking, and payment in full due 2 weeks prior to service date. There is a 40% cancellation fee if cancelled after booking.
  • SPRINTERS, BUSES & STRETCH LIMOS are non-refundable if cancelled 72 hours or less before pick-up date.
  • Bonavia Limo is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.​

In-Car Alcohol

  • Per California law, alcohol is allowed to be consumed in our cars by passengers who are of legal drinking age
  • Drivers may ask customers to furnish proof of age for any passenger consuming alcohol in our vehicles
  • Under age consumption of alcohol will result in the driver returning to the original pick-up location and terminating service with-out refund
  • All airport pick-ups will occur curbside unless a meet and greet pick-up is prearranged
  • Drivers will connect with passengers via the passengers' provided mobile/cellular phone number.
  • Driver will stage at limo lot and at will embark toward the pick-up curb location once the customer has collected all luggage, is outside and has relayed door number to driver via mobile/cellular phone
  • International SFO pick-ups MUST be completed at the limo zone
  • Meet and greet pick ups are an additional $25
  • Additional $25 for airport transfers between 11:00pm and 5:15am
  • Drivers will hold a sign and stage at the baggage claim during meet and greet pick-ups
  • Vehicles cannot be loaded beyond seating capacity.
  • Airport transfers must be completed with-in 2 hours of scheduled flight arrival.  Airport transfers not completed with-in 2 hours of scheduled arrival time will be charged an additional $80/hour starting at 2 hours passed scheduled arrival time.

Vehicle Damage

  • The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by any members of their party.
  • Smoking is not allow in any of our vehicles
  • Sanitation fee is $250.00 minimum.